If you can’t find your answer here, feel free to contact us.

Within the US, typical time between order placed and order received is 5 days. This varies for large orders. If you need your items quickly, please contact us in advance. Delivery of orders outside the US can vary, but we will do what we can to get your order to you as quickly as possible. If you have not received your order within 10 days, please let us know.

We can ship leashes anywhere in the world, but if you would rather see the leash in-person, visit our store locator page to see if there is a seller near you.

The standard leashes are ⅜” thick and are appropriate for most dogs over ten pounds.

The little (LTL) leashes are ¼” thick and are for dogs under twenty pounds, or dogs with short snouts.

Your dog’s response to the transitional leash is largely dependent upon your commitment and consistency. The more consistent you are with the leash, the more likely it is that your dog will understand and respond to the leash pressure. So don’t give up!

This is a phase you and your dog can work through together. Continue to apply gentle upwards leash pressure until the fighting stops and your dog sits down. Repeating this every time they fight will help them to learn that sitting down removes the pressure. If your dog can’t seem to get it, reach out to us and let us try to help you through it.

We have several videos available on our How-To page.

YES! We love helping shelters help their dogs become more adoptable. Please email us at k9lifeline.am@gmail.com to find out how you can get leashes for your local shelter.

Please email us at k9lifeline.am@gmail.com for returns or exchanges.